FAQS About How We Manage Our Clients AirBnb Properties

  • Is linen cleaning included?

    Answer: Yes, our linen service is included in the management fee. Our cleaner will change the linen and towels every time a guest stays at the property. This ensures that our guests have fresh and clean linens and towels for their stay, making their experience more comfortable and enjoyable.

  • Can we still use our home throughout the year?

    Answer: Absolutely, we understand that the property owners might want to use their home for personal use throughout the year. We allow personal use of the property when it's not being rented out to guests. This way, the property owners can enjoy their home whenever they want, while also making some extra income from rental bookings.

  • Who pays for the cleaning?

    Answer: Guests are responsible for paying the cleaning fee. Our cleaner provides linens and consumables to the guests, so property owners don't have to worry about providing these items. We offer competitively priced cleaning services to help increase sales conversion, making our property management services a great choice for property owners who want to earn extra income from their property.

  • Are prices adjusted for higher conversion

    Answer: Yes, we adjust our prices to stay competitive in the market and attract more bookings. We take into account factors such as public holidays, events, long weekends, and comparable properties in the area when setting our rates. This helps to ensure that our property is priced competitively and attracts potential guests.

  • Do the cleaners replace soaps and consumables?

    Answer: Yes, our cleaners replace soaps and consumables as part of their service. This means that guests have access to all the necessary items they need during their stay, without having to worry about replacing them themselves. This adds value to the guest's experience and can result in positive reviews, which can help to attract more bookings.

  • Are there any start-up costs associated with using your property management services?

    Answer: No, there are no start-up costs to begin using our property management services. We only require professional photography of the property, which we can organize for you, or you can arrange on your end. This ensures that your property is presented in the best possible light to potential guests.

  • Can you help with furnishing the property?

    Answer: Yes, we can recommend some companies we use that can help furnish the property. Alternatively, we can guide you on how to furnish it yourself. We understand that furnishing a property can be a daunting task, especially for first-time property owners, so we offer guidance and support to ensure that the property is presented in the best possible way.

  • What kind of insurance coverage do you offer?

    Answer: Airbnb has insurance built into its platform, but we also recommend that property owners get their own property insurance as a backup. We will manage the process if something happens, and we will deal with both Airbnb and the client to get it resolved. This offers additional peace of mind for property owners, knowing that their property is protected in the event of any unexpected incidents.

  • How do you ensure the safety and security of my property and guests?

    Answer: We take the safety and security of your property and guests very seriously. We screen all potential guests before accepting their booking, and we have strict house rules in place to ensure that the property is well-maintained and respected by guests.

  • Do you handle guest communication and reviews?

    Answer: Yes we handle all guest communication before, during, and after their stay. This includes answering any questions they may have, providing them with all the necessary information, and addressing any concerns or issues they may encounter during their stay. We also monitor guest reviews and respond to them in a professional and timely manner, helping to improve the guest experience and attract more bookings.

  • Which platforms do you advertise on?

    Answer: Airbnb, Bookings.com & Stayz. We have a dedicated marketing team that works to ensure that your property is visible to potential guests. This includes optimizing your Airbnb listing with high-quality photos, detailed descriptions, and competitive pricing. We also utilize social media and other online channels to promote your property and attract more bookings. Our goal is to help you maximize your earning potential by ensuring that your property is always booked and generating income..

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